Daraz Casino Privacy Policy

1 Introduction

Daraz Casino ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Daraz Casino collects, uses, stores , shares, and protects your personal data when you register, log in, deposit, play games, or otherwise interact with the Daraz Casino website at daraz-casino.vip or the Daraz Casino mobile app.

By creating an account at Daraz Casino, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not register an account or use the platform.

This policy applies to all registered players, visitors browsing the platform without an account, and anyone who contacts Daraz Casino support. It covers data collected through the website, the mobile app, live chat, email, and any other channel through which you interact with us.

2 Data We Collect

Daraz Casino collects personal data in two ways: data you provide directly when registering or using the platform, and data collected automatically through your use of the platform.

Data you provide directly:

• Full name as it appears on your government-issued ID.
• Email address used for account communications.
• Mobile phone number for account verification and support.
• Date of birth for age verification purposes.
• Mobile financial service account details (bKash, Nagad, or Rocket) for deposits and withdrawals.
• Identity verification documents such as a National ID card or passport when requested.
• Any information you provide when contacting support via live chat or email.

Data collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, and navigation patterns.
• Game session data including games played, bet amounts, and session duration.
• Login timestamps and account activity logs.
• Cookie and tracking data as described in Section 6.

3 How We Use Your Data

Daraz Casino uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, processing login requests, and managing account settings.
• Identity verification: Confirming your age and identity to comply with our 18+ policy and anti-money laundering obligations.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining transaction records.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, and money laundering.
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance.
• Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problem gambling and applying any limits or restrictions you have set.
• Platform improvement: Analysing usage data to improve the Daraz Casino platform, fix bugs, and develop new features.
• Marketing communications: Sending promotional offers and updates to players who have opted in to receive them.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

4 Legal Basis for Processing

Daraz Casino processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the services you signed up for — account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering checks, and responding to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the Daraz Casino experience, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. You can withdraw this consent at any time.

5 Data Sharing

Daraz Casino does not sell your personal data. We share data only in the following limited circumstances:

• Payment providers: Your payment details are shared with bKash, Nagad, or Rocket solely to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification services: When KYC verification is required, your identity documents may be processed by a third-party verification provider operating under strict data processing agreements.
• Game providers: Game session data may be shared with the relevant game developer (for example, the provider of Fortune Mouse, Wild Bandito, or Space Max) for technical support and dispute resolution purposes.
• Legal authorities: We may disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6 Cookies & Tracking Technologies

Daraz Casino uses cookies and similar tracking technologies to improve your experience on the platform, maintain your login session, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited most, where players drop off, and how long sessions last. This data helps us improve Daraz Casino.
• Security cookies: Help detect and prevent fraudulent activity by tracking unusual login patterns or suspicious device behaviour.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the Daraz Casino platform and may prevent you from logging in or completing transactions.

7 Data Retention

Daraz Casino retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically five years from the date of verification.
• Support communications: Retained for three years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Data Security

Daraz Casino takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.

• All data in transit is encrypted using 256-bit SSL/TLS protocols.
• Sensitive data at rest is encrypted using industry-standard encryption algorithms.
• Access to player data is restricted to authorised personnel on a need-to-know basis.
• All internal data access is logged and subject to regular audit.
• Our platform undergoes regular security testing and vulnerability assessments.
• Payment data is handled in accordance with the security standards of the relevant mobile financial service providers.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, Daraz Casino will notify affected players as required by applicable law.

9 Your Rights

As a Daraz Casino player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected].

• Right of access: You can request a copy of the personal data Daraz Casino holds about you. We will respond within a reasonable timeframe.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can request that we correct it. You can also update most information directly in your account settings.
• Right to erasure: You can request deletion of your personal data. Note that we may be required to retain certain data for legal compliance purposes even after an erasure request.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while a dispute or query is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children's Privacy

Daraz Casino is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the platform in any way.

If Daraz Casino becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, all data associated with the account will be deleted, and any balance will be forfeited. If you believe a minor has registered an account on our platform, please contact support immediately at [email protected].

11 Marketing Communications

Daraz Casino may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers. We will only send marketing communications if you have opted in to receive them during registration or through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email.
• Updating your communication preferences in your account settings.
• Contacting support and requesting to be removed from marketing lists.

Opting out of marketing communications does not affect transactional communications — we will still send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts.

12 Updates to This Policy

Daraz Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of Daraz Casino after any update constitutes acceptance of the revised policy.

We encourage you to review this page periodically to stay informed about how Daraz Casino protects your privacy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Daraz Casino handles your personal data, please get in touch with our support team. We're available 24/7 and will do our best to resolve your query promptly.

For responsible gaming concerns, including self-exclusion and deposit limits, please visit our Responsible Gaming page. For the full rules governing your use of the platform, see our Terms and Conditions.